Charter : Internet Service Providers Sites Review

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Safety
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Editor's Review

Company Overview

As the fourth largest company of its kind in the United States, Charter Communications provides digital television, internet and telephone to over five million Americans. Based now in Missouri, Charter can trace their roots back to 1993 in Delaware. The company was first seen public in 1999 after an incredible acquisition record in that year, consuming in part or whole various companies including Marcus Cable, Brenan Communications and Vista Broadband.

US Service Coverage

Charter is a constantly adapting company and whilst it means that they sometimes sell off existing regional coverage, they acquire additional areas just as quickly. To check if they cover you specifically in your area, visit the Charter website to input your ZIP code. At the moment, they currently offer their high speed internet package in over 25 states including Washington, California, Texas, New York and the Carolinas. They operate a much wider coverage in the East of the United States, primarily in the South-East.

Internet Plans & Speeds

Charter consistently rank above average for the speeds that they deliver to their customers, topping the national charts on more than one occasion. As a general rule, you can expect to achieve up to 30Mbps on your connection, which is very competitive with even the larger ISPs.

Charter offer two internet plans to choose from, Plus and Ultra. Plus offers speeds of up to 30Mbps for only $29.99 per month when bundled, while the Ultra plan is a very powerful 100Mbps plan, at a cost of $89.99 per month. The Ultra plan has frequently been tested as one of the fastest connections in the country. Both of these plans are currently available at a special discounted rate of $29.99 for the Plus package and $89.99 for the Ultra.

Added Features

Charter score highly with their added features, for every customer receives their impressive Charter Security Suite which safeguards up to 3 computers with easy and frequent updates. Charter.net gives subscribers on demand television along with free ESPN3 and 10 e-mail addresses with 1Gb storage each. Charter also offers Cloud Drive for added security of files, at an additional cost.

Price & Value

Charter have removed their two entry level plans which have made their service a little more expensive overall, but their packages are still great deal. The added features more than make up for the slightly higher cost and when you bring their customer support into the equation and their wide coverage, they’re very reasonably priced.

Customer Support

Charter has an automated response agent service on their website, which can reply to your questions typed into a search bar. They also feature live chat with their customer care team, alongside telephone support. Their wide coverage across the United States allows them to operate Walk-In Centres for face-to-face support during working hours.

Bottom Line

Charter, despite a turbulent history, has managed to continue to compete at the very highest level of Internet Service Providing. Their infrastructure is very powerful, giving them an incredible reliability score coupled with delivering some of the highest speeds in the United States. As they continue to grow and acquire other services, Charter has the power to break into the top three.